1 Missing Mail
According to Metro UK, Shah had shipped two clothing parcels to customers, which had gone missing—leaving her almost $250 out of pocket. When she tried to contact the shipping company Evri, she dealt with recorded responses and no real help. After a month, she decided enough was enough.
2 House On Fire
Shah attempted to contact customer service through their live chat option, but when that didn’t help either, she decided to take things further. “They gave me a reference number and said someone will be in touch, so I replied saying, “Help, your courier has set my house on fire!”.
3 Proof Of Disaster
The company chat asked for pictures of the fire, which she happily provided. “They asked for two photos to start an investigation so I went on Google and found a house on fire,” Shah said. “People have messaged me saying it’s someone’s actual house but I just needed someone to ring me, I didn’t want to message.“ae0fcc31ae342fd3a1346ebb1f342fcb
4 A Human Calls
Shah’s stunt worked—she soon received a phone call from an actual human being. “The next day I got a call,” Shah says. “It was a lady who sounded like she was from head office. They obviously saw the fire and thought, ‘Oh, this is serious.’”
5 Refund Issued
Shah says the head office lady was sympathetic and helped process her refunds. “I’m not trying to encourage lying and giving Evri stress but this is the extent people have to go to to get in touch,” she says. Evri apologized for the incident: “We deliver 700 million parcels a year and are proud that 99 percent are delivered on time.”
